eVouchers will be sent to the email address you provided as soon as the purchase has been completed. eVouchers may take up to 24 hours to activate for redemption after purchase.

There is no maximum capacity on the number of products you can purchase in one transaction, however there is a maximum spend of $5000 per transaction.

If you wish to spend more than this amount, please do so in multiple purchases or alternatively, send an email to our sales team at [email protected].

For bulk purchases of 50 or more items, please email our Corporate Sales team at [email protected]. Please be advised that discounts will only apply for purchases greater than 100 cinema vouchers.

Gift eVoucher expiry dates are printed on physical vouchers and eVouchers. In general eVouchers and Gift Vouchers are valid for 3 years and Screen Savers are valid for six months from date of purchase. Gift Vouchers, eVouchers and Screen Savers are valid for one admission only, and the voucher is to be surrendered at the ticket box in exchange for a cinema ticket.

Gift Cards and Experience cards will have an expiry date or issue date printed near the barcode of each product. Gift cards are valid for 12 months from the date of issue OR until the last day in the month for cards that display an expiry date or until a $0 balance is reached.

Promotional eVouchers and Gift Cards are subject to Terms and Conditions that are specific to the offer. Please check the specific Terms and Conditions as well as the expiry date on promotional items for further information.

Please check the terms and conditions of each individual product for full details as they can vary.

Gift Cards with a monetary value loaded on them can only be redeemed at Village Cinemas locations: VIC - Airport West, Bendigo, Century City Walk, Coburg Drive-In, Crown, Doncaster, Fountain Gate, Geelong, Jam Factory, Karingal, Knox, Morwell, Plenty Valley, Rivoli Cinemas, Shepparton, Southland, Sunshine and Werribee; NSW - Albury; TAS - Eastlands, Glenorchy, Hobart and Launceston. Gift Cards can be used to purchase tickets, Candy Bar items, Gold Class tickets and food and beverages, but cannot be used to purchase other prepaid products such as Gift Cards, Vouchers or Screen Savers.

Gift Vouchers and Screen Savers can be redeemed at any branded Village Cinemas, Greater Union or Birch Carroll & Coyle Gold Class cinema locations. They are not valid for Movie Marathons or Special Events. Please check the individual product for the full terms and conditions that relate to a specific product.

Gold Class Experience Packs, Traditional Experience Packs, Family Pack, Kids Pack, Drive In voucher, Vjunior and Vpremium vouchers can only be redeemed at the relevant Village Cinemas locations in Victoria and Tasmania. Please check the individual product for the full terms and conditions that relate to a specific product.

Promotional Vouchers and Gift Cards are subject to Terms and Conditions that are specific to the offer. Please check the specific Terms & Conditions as well as the expiry date on promotional items for further information.

We accept Visa & MasterCard credit or debit cards, as well as Paypal and Pay in 4.

Our online ticketing system accepts Gift Cards and Gift Vouchers as a method of payment. You will need to type in the card or voucher number and the pin, which is the four digit number located under the scratch panel on the reverse of the Gift Card, or the three digit number underneath the scratch panel next to the barcode on a Gift Voucher.

Alternatively, you can visit the cinema in person to redeem your vouchers and gift cards for tickets or snacks at the Candy Bar.

No. All gift products sold online are done so on a no refund, return or cancellation basis. You must agree to these conditions before you make your purchase. Please ensure you select your gift products carefully at the time of purchase so no problems arise.

Please send an email to our friendly Customer Service team using the Contact Us form and we will respond to your enquiry as soon as possible.

A Gift Voucher is to the value of a specific ticket type, or gift experience vouchers can include multiple items (eg. one barcode for tickets and one barcode for food and beverage).

However a Gift Card has a monetary value that is determined by the giftee. It can be used to redeem multiple tickets or food and drinks up to the value identified on the gift card.

At the moment, we do not offer unique and personalised movie-themed gifts for purchase. However, stay tuned as we are exploring the possibility of introducing such options in the future. We're always looking for ways to enhance your movie experience, and personalised gifts may be on the horizon!

Yes, we have budget-friendly options. You can choose a gift card and customise the value starting from a minimum of $50. Additionally, our most economical gifting option is the purchase of single Vrewards Adult movie ticket.

Yes, you can purchase gifts for movie lovers online. The advantages of doing so include the convenience of instant online delivery. Your gift will be sent via email, making it particularly perfect for last-minute gifts.

Yes, we offer a variety of gift bundles and packages that combine multiple movie-themed items. These packages may include a combination of movie tickets, treats, and options for food and beverages. Explore our selection to find the perfect gift bundle for a complete and enjoyable movie experience.

The most popular gift for movie-lovers in our collection is the Gold Class Experience eVoucher. This special package includes 2 x Adult Gold Class movie tickets, 2 x beverages, and the option to choose 5 menu items. Following closely in popularity is our single Gold Class eVoucher, that offers a luxurious cinema experience for the recipient.

At the moment, we do not offer unique and personalised movie-themed gifts for purchase. However, stay tuned as we are exploring the possibility of introducing such options in the future. We're always looking for ways to enhance your movie experience, and personalised gifts may be on the horizon!

A Gold Class Gift is a premium offering in the moviegoing experience. It elevates the experience by providing moviegoers with luxurious amenities and services. In a Gold Class cinema, patrons typically enjoy spacious and comfortable reclining seats, a more intimate and exclusive environment, a dedicated waitstaff for ordering gourmet food and beverages, and a curated menu with a range of high-quality dining options. This premium experience allows movie enthusiasts to watch films in a more upscale and comfortable setting, making it perfect for special occasions or those seeking a more luxurious cinematic experience.

You can purchase Gold Class Gifts online at shop.villagecinemas.com or at the Candy Bar at one of our Village Cinemas locations.

Gold Class Gifts in the form of movie vouchers can be used for most movie screenings in the Gold Class cinema. However, please note that for some sessions, including special events, some gift vouchers including Experience and Promotional vouchers cannot be used.

Yes, Gold Class Gifts can be used for dining and premium cinema services if the Gold Class gift experience voucher purchased has food and beverage as part of the inclusions.

Movie vouchers are valid for most sessions and times; however they are not valid for group bookings, special events (marked with a SE label on our website), movie marathons or in conjunction with any other offer or promotion unless otherwise stated. Off Peak, Promotional and Screen Saver vouchers may also have additional restrictions such as not being valid at certain times of the week. Please also keep in mind that Gold Class vouchers can only be redeemed for Gold Class sessions and Traditional vouchers can only be used for Traditional sessions.

Gift voucher expiry dates are printed on physical vouchers and eVouchers - please refer to the specific item terms and conditions prior to purchasing.

In general full priced vouchers and gift cards are valid for 3 years, Experience vouchers are valid for 1 year, Screen Savers are valid for 6 months and Promotional vouchers vary.

No, there are no restrictions, unless the new movie released is marked as a special event (with our SE label tag). Surcharges may also apply.

Promotional and Screen Saver vouchers may also have additional restrictions such as not being valid at certain times of the week.

Please treat your gift voucher and gift cards like cash - if a physical gift card/voucher that was purchased at the Candy Bar at one of our cinema locations, at a Gift Card stall popup or purchased from a third party seller and it is lost or stolen, we are unable to trace the original purchase.
For lost online eVoucher purchases, please get in touch with our customer service team and they will do their best to locate and re-send your voucher to you.

https://villagecinemas.com.au/contact-us

Movie vouchers don't have a balance like a Gift Card. However to check the status and expiry of your voucher, please review the T+C's for the specific voucher on this website, visit a location and check with our staff or alternatively, get in touch with our customer service team.

Alternatively to check the balance and expiry date of a Gift Card, present the Gift Card at any ticket box at a Village Cinemas location or log into your Vrewards account and follow the prompts online at https://villagecinemas.com.au/gift-card-balance.

Movie experience gifts offer an overall movie experience, with packages inclusive off movie tickets, food & beverages. Whereas traditional vouchers focus on singular movie tickets based solely on ticket type or concept.

Select the movie experience gift package that best suits your special occasion, add it to your cart, follow the checkout process & then head to our ticketing website to find a film that best suits your special occasion experience! Gifting experience packages may take up to 24 hours to activate for redemption after purchase.

There are no age restrictions on most movie experience gift packages, apart from our gifting packages that includes child tickets (Family Movie Experience eVoucher, Vjunior Experience eVoucher and the Kids Experience eVoucher). The child tickets can be redeemed by kids 14 years old and below.

No. All gift products sold online are done so on a no refund, return or cancellation basis. You must agree to these conditions before you make your purchase. Please ensure you select your gift products carefully at the time of purchase so no problems arise.

A Movie Value Pack often includes significant savings, with one of our popular options being the Screensaver Book. This book offers up to 10 movie vouchers, allowing you to save over 38% compared to individual ticket purchases. It's a cost-effective way to enjoy multiple movies and make the most out of your cinema experience.

You can find information about purchasing Movie Value Packs for cost-effective movie outings by visiting our website and clicking on each individual product under the Value Packs category. Explore the details of each pack to discover the cost savings and exciting offerings included in each package for an enhanced movie experience.

Yes, there are some restrictions when redeeming Movie Value Packs. Each voucher is valid for one movie session admission and may take up to 24 hours to activate for redemption after purchase. However, please note that they are not valid for Gold Class, group bookings, special events, movie marathons, or in conjunction with any other offer or promotion unless otherwise stated. There may also be day and time restrictions. Be sure to check the terms and conditions for specific details before redeeming your Movie Value Pack vouchers. For more information, please refer to the terms and conditions of each value pack.

Yes, Movie Value Packs do have an expiration date. They are valid for use within 6 months of the purchase date. Please ensure to check the expiration date on your pack and plan your movie outings accordingly to make the most of the value offered.

Yes, we offer budget-friendly options for birthday gifts. You can choose from our affordable options, such as purchasing a single 'Adult eVoucher' or by selecting your own desired value for a eGift card. These choices provide flexibility while ensuring you can celebrate a birthday with a thoughtful and cost-effective movie gift.

Yes, indeed! We have fantastic gift sets or bundles that combine multiple cinema-related items into a perfect present. One of our top-selling recommendations is the Total Movie Experience Evoucher. This inclusive package offers 2 adult movie tickets, 1 large popcorn, 2 large drinks and 2 choc tops, providing a complete and enjoyable movie experience for the recipients.

Our most popular movie gifts for kids include the Vjunior Experience eVoucher. This delightful package comprises 1 x Vjunior ticket, 1 x hot food item from the Vjunior menu, 1 x small popcorn and 1 x small drink. It's a perfect combination to ensure a fun and enjoyable movie experience for the little ones. Alternatively, if the recipient doesn't live near a Vjunior location, you can opt for the Kids Experience eVoucher.

Children must be supervised by an accompanying adult at ALL times.

Children are expected to remain seated during the film. No playing or running around the cinema is permitted, unless you're seeing a film in a Vjunior session. Please be mindful of other paying guests watching the film.

We are unable to provide storage for any presents or other items for the duration of your visit and any items taken into the cinema must comply with our OH&S requirements to ensure all aisles and rows are kept clear.

A host is not provided.

No external food or drinks may be brought into the cinema complex, with the exception of cupcakes on the condition they are to be handed out to your guests AFTER the movie to take home. They cannot be consumed on the premises. We encourage you to purchase any food from our Candy Bar on the day.

Please note candles/sparklers cannot be lit anywhere inside the cinema premises due to legal fire safety requirements.

Unfortunately, balloons and decorations are not allowed in any of our cinemas. Options are available if you wish to book a private event.

We recommend you send out a ‘Save The Date’ invitation letting your guests know to keep either the morning or afternoon free for your party, and that session times will be shared closer to the date.